ʻO ke Art of Evaluating Your Store's Experience
ʻOiaiʻo ka manaʻo o kahi kamepiula wikiō he "spy" ma ka hopena o nā makahiki 1990, he poʻe kamepiula wikiō a pau i kēia mau lā.
ʻO nā pūnaewele pūnaewele a pau e hele mai me kahi kamera. A i ka manawa a pau, he līlia mea kūʻai aku iā lākou. Aʻo kekahi mea hiki ke hūnā i kāu hale kūʻai. Aia kekahi mauʻoihana kūʻai iki a hunaʻole paha i waho ma laila a ua paʻa nā mea a pau i kā lākou mau hoʻopakele. I nā hua'ōlelo'ē aʻe, ke kau nei lākou i ka waiwai i kāuʻoihana.
ʻO ka pilikia ka uku. No kaʻoihana kūʻai kūʻokoʻa kūʻokoʻa, he mea waiwai nui e hoʻohanaʻia. ʻO kaʻoiaʻiʻo,ʻoiai nō wau e hoʻohana ana i ia mea i ka lā, ua hōʻaleʻa mākou ia mea iʻehā o ko mākou mau hale kūʻai 14 ma ke mahina no ka uku. Ua makemake au i nā 14 a pau, akā, hikiʻole ke kūʻai. A ma muli o kaʻikeʻana o kaʻu mau mea kūʻai, ināʻike nā limahana ua kūʻaiʻia lākou, ua maopopo iā lākou he mau mahina ma mua o ka hiki houʻana. Aʻo ke kumu o kēia mau hale kūʻai,ʻo ia ke mālamaʻana i nā mea āpau a pau. "ʻAʻole hiki iā lākou ke kūʻai aku i nā mea a pau.
No laila, pehea lāʻoe e loaʻa ai i nā manaʻo hoʻokipa o kahi mea kūʻai kiʻi huna me ka ukuʻole o kahi lawelawe a iʻole pūnaewele paha?
Ilahi, hoʻohana i kāu pūnaewele. Aia kouʻohana a me nā hoaaloha a me nā hoahana e hauʻoli a pau e lawelawe. A hiki iāʻoe ke hilinaʻi i nā mea a lākou i'ōlelo ai he maoli aʻaʻole i "hoʻokūʻia."
I ka loaʻaʻana o kaʻu mau waihona pono'ī, ua hoʻohana wau i kaʻu mau mea kūʻai e hana i ka hana hūnā. Hiki iā lākou ke hoʻouna i loko o kahi hoaaloha o lākou iʻikeʻoleʻia ma mua a laila e hoʻopihapiha i kaʻike o ko lākouʻike.
ʻO ka "hoaaloha" i loaʻa kahi kāleka makana (i ka hale kūʻai i ke kūlanakauhale,ʻaʻoleʻo ko mākou hale kūʻai) a me ka mea kūʻai aku i kiʻi iā lākou a hoʻouna iā lākou e "kūʻai" i loaʻa kahi kāleka makana (no kā mākou hale kūʻai.) Ua loaʻa iā mākou kahi kāleka makana. no ke kālepa e hoʻohana i ka wā i kūʻai ai lākou, no laila,ʻaʻole loa e uku iā lākou. No laila ua kūʻaiʻia kēlā me kēia hale kūʻai huna iā mākou $ 50 me nā haneri. ʻO wau wale nō ka mea hiki ke hoʻomaka a'āpono, no laila e hiki iaʻu ke hoʻoholo i ka nui o nā mea i hanaʻia i kēlā me kēia mahina. Ua lawe mākou i ke kālā mai loko o kā mākou hoʻolaha hoʻolaha e uku no kēia a ho'āʻo e kūʻai i kēlā me kēia hale kūʻai hoʻokahi aʻelua manawa ma ka mahina.
Aia ke kī i kahi kūʻai hūnā i nā nīnau āu e noi nei. E hele i nā lainaʻai wikiwiki i kēia mau lā ae loaʻa paha iāʻoe kahi leka hoʻomaopopo me kahi helu kelepona no kahi noiʻi ma lalo. Ua hoʻohana wau i nā lawelawe e like me kēia i ka wā i hala, a ua hiki ke'ōleloʻoiaʻiʻo i ka hāʻawiʻana o nāʻikepili iaʻu ma mua o ka mea kūʻai. Ma nā'ōlelo'ē aʻe, ua hauʻoli wau no ka nānāʻana i nā helu a me kaʻikepili ma ka pepa, akā,ʻaʻole i kōkua pono kaʻike i kaʻu hana. Pono, uaʻikeʻia kaʻikepili i kekahi mau hōʻailona, akāʻo kāu mea e pono ai he mau hōʻailona.
ʻAʻole pane nā limahana i ka "helu kūʻai%%.". ʻO nā helu maʻamau wale nō ma kaʻaoʻao. ʻO nā mea e pono ai lākou he mau hiʻohiʻo maoli no ke kākoʻoʻana i nā helu.
E hoʻomanaʻo,ʻo ka wehewehe o ka aʻoʻana he loli o ka hana . ʻO nā mea a kāu poʻe limahana e makemake ai he mau hōʻailona no ke kumu o ka heluʻana (he kiʻekiʻe a heʻuʻuku paha.)ʻAʻole hiki i kekahi mea hana ke hoʻololi i kāna hana ināʻaʻole lākou iʻike i keʻano o kāu e huli nei; ʻO ia ka mea nui i kēlā mau wikiō mai koʻu mau kāmaʻa. Hiki i nā limahana keʻike iā lākou iho ma ka hana (aiʻoleʻaʻole ma ka hana e like me ka hihia) a iā mākou i'ōlelo aku ai ua loaʻa iā lākou he 75 o ka 100, ua makemake koke lākou eʻike i ke kumu. Me ka wikiō hiki iaʻu ke hōʻike iā lākou i ke kumu.
No laila, inā e hoʻohana anaʻoe i nā mea kālepa hūnā , ponoʻoe e hōʻoiaʻiʻo e hāʻawi iāʻoe i nā hiʻohiʻona kūikawā o ka mea makemake, aloha aʻaʻole makemake a aloha paha i kāu hale kūʻai. E nānā aku i ka "ʻike" ma kāu hale kūʻai. Ma hope o nā mea a pau,ʻo ia ka mea e kūkulu wikiwiki ai i nā manala ma mua o kekahi mea. Mai hoʻokomo i kahi pepa me nā helu (1 a 5) me ka hāʻawiʻole iāʻoe i kahi kiko'ī no kēlā me kēia hōʻike.
(Ma ke ala, inā hoʻohanaʻoe i ka papaʻoi pālākiō, e hōʻoia he 1 ā 7 aʻaʻole 1 ka 5. Me nā pūnaewele 1 a 5, e loaʻa iāʻoe he 3 mau meaʻole e haʻi iāʻoe i kekahi mea. koi aku i ka mea kūʻai e haʻi iāʻoe i ka maikaʻi a iʻole ka maikaʻi aʻaʻole maikaʻi a iʻole ka average.
ʻO kaʻike'ōmaʻa ka mea nui loa i ke kūʻaiʻana i kēia lā. Ponoʻoe i kahi moʻomeheu iʻoi aku ma mua o ka manaʻo o ka poʻe lawelawe aʻaʻole e hālāwai hou me lākou. Ma ka loaʻaʻana o nā mea hūnā malū, e kōkua maoli kāu mau mea kūʻai i ka ulana i kaʻili o kāu moʻomeheu e pili ana i kaʻike.