Inā heʻoiaʻiʻo e hiki ke hoʻomaopopoʻia kaʻikeʻoihana ma kēiaʻano maʻalahi, a lailaʻo ka nīnau nīnau hou no ka poʻe i makemake i ka US retail industry eʻoi aku ka maikaʻi aʻoi aku ka maikaʻi o ka hoʻolakoʻana i nā mea kūʻai me kaʻenehanaʻoihana pilikino a maikaʻiʻole, heʻike maʻalahi kaʻike, a me kahi hopena i loaʻa i ka hopena o ka manaʻo?
Ua hoʻokumuʻia ka hōʻike o ka Temkin Customer Experience makahiki e hōʻike ponoʻia -ʻo kaʻoihana kūʻai kūʻai nui loa o US e hāʻawi nei i nāʻoihanaʻoi aku maikaʻi a maikaʻi loa i ka makahiki i hala, e like me ka helu a hōʻikeʻia e nā mea kūʻai. Hoʻopaʻaʻia nā kānaka a nīnau i nā nīnau wale no e pili ana i kā lākou hui pūʻana me ka hui e hoʻoholo i nā manaʻo o ka poʻe e pili ana i nā hana a kēlā me kēia hui (mai "nele loa" i "holomua loa"), hiki mai (mai "paʻakikī" a "maʻalahi"), a me ka hopena o ka manaʻo (mai ka "huhū" i ka "hauʻoli"). Kūpono nā manaʻo o kēlā me kēia kanaka, a ua loaʻa i kahi kūlanaʻikeʻike kanaka ma muli o ka nui o ka heluʻana o nā mea kūʻai.
ʻO keʻano o ka hana, ka pilina, a me ka hopena o ka hopena, aia wale nō nāʻaoʻaoʻekolu o kaʻike kūʻai pāʻoihana e mālama nei nā mea kūʻai aku i kahi kūkākūkā no kekahi mea'ē aʻe. Ke manaʻo nei nā luna hoʻolahaʻo Temkin he mea maʻalahi ia.
Malia paha ua pololei, akā i ka makahiki 2015, aia paha kekahi mauʻoihana kūʻai kūʻai kū'ēʻole.
Uaʻikeʻia ka meaʻike aku ma nā kikoohana Taco Bell a me Sonic Drive-In ma mua o keʻano o kaʻike'ōpiopio o Starbucks ? Hanaʻo Walgreens nail polish a cough syrup ka meaʻoi aku kaʻoi aku kaʻoi aku o nā mea kūʻai ma mua o ka poʻe kūʻai aloha Costco e makemake ana e uku i ka uku makahiki no ka pono e hele ma ka puka mua o Costco?
Uaʻikeʻia kaʻikepili o ka poʻe'ōmaʻomaʻo ma ka hanana 7-ʻumikumamākahi haneli ma mua o ka manawaʻelua e like me kaʻike o ka mea kūʻai i hoʻolakoʻia e nā mea hoʻonāʻauao hoʻonaʻauao home i Home Depot ?
Wahi a keʻano hoʻohālike a me keʻano o kaʻikeʻana o Temkin Customer Experience,ʻo ka paneʻo "ʻAe." Wahi a koʻu mauʻike pilikino pono'ī,ʻo ka paneʻaʻohe "No alanui," "ʻAʻole," a "ʻAʻole kokoke."
ʻO ka mea ma lalo aʻe nei he papa inoa o nāʻoihana kālepa i heluʻia e nā mea kūʻai no kaʻikeʻoihana i ka hōʻike makahiki Temkin ranking 2015. Ua hoʻonohonohoʻia kēia papahana e like me ka hoʻolālā kaʻana o nā mea lawelawe i kēlā me kēia kamaliʻi i ka hoʻohālikelikeʻana i nā poʻe a pau ma nāʻoihana. ʻO ka helu ma ka kolamu hema kahi i heluʻia ka helu kūlana, e kū ana ma nā'ikepilihelu i kauʻia. (I kekahi manawa, hoʻokaʻawaleʻia ka helu o nā helu i ka loaʻaʻana o nā kuhi kaulike likeʻole i nā haumāna.)
Kaomi i nā loulou i lalo no kaʻike hou aku e pili ana i kēlā me kēia hui. E nānā pū i ka hōhālikeʻelima makahiki o ka hoʻokūkū o nā haumāna 2015-2011 >>
2015 Nā mea kūʻai loa aʻoi aku kaʻoi aku o nā mea kūʻai aku - ka hōʻikeʻana o nā kakihi ma ka hōʻike'imihana'imihana:
1 Publix
2 Aldi
3 HEB
4 Amazon.com
4 PetSmart
4 Kaona-A
4 Ke kālepa Joe
8 Hannaford's
8 Papa John
8ʻO Walgreens
13 Ka Mō'īwahine Queen
13 Panera Bread
13 Ke ala komo
13 Sonic Drive-In
19ʻO Bed Bath & Beyond
19 Costco
19 Nā Lowe
22 Kūmua i kahi kaʻapili
22ʻO Dunkin Donuts
22ʻOʻAu Lion
22 Kroger
22 O'Reilly Mana Loa
22 Pizza Hut
22ʻO Popeye
22 ShopRite
22 Taco Bell
22ʻO ka meaʻai
31 Uku Nui
33ʻAnakala
33ʻO ka Hui Lōpū BJ
33ʻO Chipotle Mexican Grill
33ʻAlaʻAla
33 Rite kōkua
33 Lū'ē
33 Wendy's
41 Pūnaewele Mea
41ʻO Arby
41 Palekana
41 Barnes & Noble
41 CVS
41 Nuiʻo Eagle
41ʻO Sam's Club
41 Kiola a me ka kūʻai
41ʻO mākou
52 O Kaisara
60ʻO Domino
60 Panda Express
60 KFC
76ʻO Burger King
89 Hardees
89ʻO McDonald's
100 7-Hoʻokahi
128 Jack ma ka pahu
128 Virgin Mobile
151 T-Mobile
187 Verizon
233 Home Depot
245 Wāwae
253 AT & T
253 Keolahi
261 Audi
Nā meaʻoi aku kaʻoihana kūpono loa:
ʻO wai nā laikini kūʻai iʻike i ka mea maikaʻi loa i ka poʻe kūʻai? ʻO nā kānaka i kūpono loa e pane i kēlā nīnau,ʻo ia ka mea kūʻai aku, nā mea a lākou e hana ai i kēlā me kēia makahiki ma kaʻikepiliʻikeʻike kanaka i mālamaʻia e ka research and firm firm Temkin Group. Ma waena o nā makahiki o ka makahiki 2015 a me 2011, ua koho a kohoʻia nā mea kūʻai e like me Aldi, Amazon , Sam's, Publix, a me HEB e like me ka maikaʻi o kaʻoihana o nā makahiki he nui. I kēlā manawa hoʻokahi, ua hoʻonohonohoʻia nāʻoihana kūʻaiʻoihana likeʻole e like me Dell , AT & T, Ford, a me RadioShack e like me nā meaʻokoʻa o kaʻike makahiki.
Ma ka hōʻuluʻuluʻana i nā papahanaʻike kumuhana mai ka makahiki 2011, 2012, 2013, 2014, a me 2015, hiki keʻike i nāʻano o kēlā me kēia mea kūʻai aku e like me ka nānāʻana a nā mea kūʻai. ʻO ka mea e pili ana he hōʻailona kūkākūkā i ka heluʻana o nā kānana kūʻai nui i komo i ka noiʻiʻo Temkin o nā makahiki 2011 a 2015.
ʻO nā helu i ka'āpono o nā lā nā helu hoʻonohonoho i hāʻawiʻia i kēlā me kēia kamupali kūʻai e like me nāʻike o ka hopena o ka hopena, ka hana, a me kaʻike i hāʻawiʻia e ko lākou poʻe kūʻai, ke hoʻohālikelikeʻia i nā poʻe a pau mai nāʻoihana a pau. Hōʻike ka helu kūlana kiʻekiʻe i nāʻoihana kālepa me nāʻikeʻoi aku maikaʻi. Hōʻike ka helu helu kiʻekiʻe i nā hui a nā mea kūʻai e noʻonoʻo ana e hoʻopuka i nāʻikeʻoi aku o kaʻoihanaʻoi aku.
Hoʻohālikelike Hui Kūhāhā o nā Kūlākumu Kikilikino a me nā Rankings o nā Kamaliʻi Hui Pūnaewele maikaʻi a maikaʻi loa - 2015, 2014, 2013, 2012, 2011:
2015 - 100
2014 - 83
2013 - 78
2012 - N / A
2011 - N / A
Aika hardware Ace
2015 - 41
2014 - 22
2013 - 7
2012 - N / A
2011 - N / A
2015 - 22
2014 - 49
2013 - 72
2012 - N / A
2011 - N / A
ʻO Albertsons
2015 - 33
2014 - 15
2013 - 29
2012 - 35
2011 - N / A
Aldi
2015 - 2
2014 - 5
2013 - 3
2012 - 3
2011 - N / A
2015 - 4
2014 - 15
2013 - 5
2012 - 10
2011 - 1
ʻO Apple Stores
2015 - N / A
2014 - 119
2013 - 150
2012 - 89
2011 - 79
2015 - 41
2014 - 33
2013 - 13
2012 - 18
2011 - N / A
2015 - 253
2014 - 49
2013 - 203
2012 - 163
2011 - 100
Audi
2015 - 261
2015 - 41
2014 - 40
2013 - 29
2012 - N / A
2011 - N / A
2015 - 41
2014 - 33
2013 - 53
2012 - 85
2011 - 25
2015 - 19
2014 - N / A
2013 - 36
2012 - N / A
2011 - N / A
'Okela kūʻai
2015 - N / A
2014 - 70
2013 - 107
2012 - 75
2011 - 41
ʻO ka Hui Lōpū BJ
2015 - 33
2014 - 22
2013 - 20
2012 - 18
2011 - 6
2012 - Kamakani ka bankrupt
2011 - 34
BMW
2015 - N / A
2014 - N / A
2013 - 166
2012 - 75
2011 - N / A
ʻO Burger King
2015 - 76
2014 - 15
2013 - 45
2012 - 57
2011 - N / A
ʻO Chevrolet
2014 - N / A
2013 - 123
2012 - 57
2011 - N / A
ʻOhu-a-A
2015 - 4
2014 - 3
2013 - 3
2012 - 3
2011 - N / A
ʻO Chipotle Mexican Grill
2015 - 33
Chrysler
2015 - 253
2014 - N / A
2013 - 166
2012 - 163
2011 - N / A
Costco
2015 - 19
2014 - 22
2013 - 13
2012 - 45
2011 - 3
CVS
2015 - 41
2014 - N96
2013 - 53
2012 - 27
2011 - 14
Queen Queen
2015 - 13
2014 - 8
2013 - 20
2012 - 35
2011 - N / A
ʻO Dell
2015 - N / A
2014 - N / A
2013 - 166
2012 - 176
2011 - 110
ʻO Dodge
2014 - N / A
2013 - 166
2012 - 171
2011 - N / A
Ka nui o ke kālā
2015 - 31
2014 - 96
2013 - 45
2012 - N / A
2011 - N / A
ʻO ke kumu iʻa
2015 - 33
2014 - 29
2013 - 20
2012 - N / A
2011 - N / A
ʻO Domino's
2015 - 60
2014 - N / A
2013 - 36
2012 - 67
2011 - N / A
Dunkin 'Donuts
2015 - 22
2014 - 40
2013 - 7
2012 - 23
2011 - N / A
eBay
2015 - N / A
2014 - 96
2013 - 78
2012 - 89
2011 - 31
ʻO kaʻohanaʻohana
2014 - 49
2013 - 36
2012 - N / A
2011 - N / A
ʻAno Lion
2015 - 22
2014 - 5
2013 - 45
2012 - 23
2011 - N / A
Pau Loka
2015 - N / A
2014 - 174
Ford
2014 - N / A
2013 - 115
2012 - 134
2011 - N / A
Kāhua GameStop
2015 - N / A
2014 - 131
2013 - 78
2012 - N / A
2011 - N / A
Hōʻa
2015 - N / A
2014 - 144
2013 - 107
2012 - N / A
2011 - 56
ʻO Giant Eagle
2015 - 41
2014 - N / A
2013 - 29
2012 - 27
2011 - N / A
Hannaford's
2015 - 8
Hoʻoponopono
2014 - 40
2013 - 53
2012 - N / A
2011 - N / A
HEB
2015 - 3
2014 - 1
2013 - 7
2012 - 3
2011 - N / A
Hoʻoponopono
2015 - 89
2014 - 40
2013 - 53
2012 - 102
2011 - N / A
Home Depot
2015 - 233
2014 - 33
2013 - 29
2012 - 27
2011 - 19
Honda
2014 - N / A
2013 - 115
2012 - 117
2011 - N / A
ʻO Hy-Vee
2014 - 33
2013 - 13
2012 - 18
2011 - N / A
Hyundai
2014 - N / A
2013 - N / A
2012 - 163
2011 - N / A
ʻO Jack i ka pahu
2015 - 128
2014 - 40
2013 - 20
2012 - 62
2011 - N / A
ʻO JCPenney
2014 - 77
2013 - 100
2012 - 27
2011 - 11
KFC
2015 - 60
2014 - 40
2013 - 107
2012 - 52
2011 - N / A
Kia
2014 - N / A
2013 - N / A
2012 - 178
2011 - N / A
Kmart
2015 - N / A
2014 - 119
2013 - 72
2012 - 75
2011 - 38
ʻO Kohl
2015 - N / A
2014 - 96
2013 - 64
2012 - 57
2011 - 2
Kroger
2015 - 22
2014 - 8
2013 - 20
2012 - 10
2011 - N / A
Ka Caesar Nui
2015 - 52
2014 - 15
2013 - 7
2012 - 27
2011 - N / A
ʻO Lowe
2015 - 19
2014 - 29
2013 - 72
2012 - 18
2011 - 4
ʻO Macy
2015 - N / A
2014 - 109
2013 - 72
2012 - 62
2011 - 18
Marshalls
2014 - N / A
2013 - 89
2012 - N / A
2011 - N / A
ʻO McDonalds
2015 - 89
2014 - 49
2013 - 78
2012 - 52
2011 - N / A
Nissan
2014 - N / A
2013 - 182
2012 - 163
2011 - N / A
Nordstrom
2014 - 59
2013 - 13
2012 - N / A
2011 - N / A
Office Depot
2014 - N83
2013 - 36
2012 - 102
2011 - 31
OfficeMax
2014 - 77
2013 - 64
2012 - N / A
2011 - 29
Ka moku kahiko
2014 - 77
2013 - 53
2012 - 52
2011 - 8
ʻO O'Reilly Pākī
2015 - 22
2014 - 59
2013 - 53
2012 - N / A
2011 - N / A
Panda Express
2015 - 60
Panera Bread
2015 - 13
ʻO Papa John
2015 - 8
ʻO PetSmart
2015 - 4
2014 - 22
2013 - 20
2012 - N / A
2011 - N / A
Piggly Wiggly
2014 - 8
2013 - 45
2012 - 67
2011 - N / A
Pizza Hut
2015 - 22
2014 - 22
2013 - 36
2012 - 14
2011 - N / A
ʻO Popeye
2015 - 22
Publix
2015 - 1
2014 - 3
2013 - 1
2012 - 2
2011 - N / A
QVC
2014 - 49
2013 - 36
2012 - N / A
2011 - N / A
Quiznos
2014 - 49
2013 - 45
2012 - N / A
2011 - N / A
ʻO RadioShack
2015 - N / A
2014 - 196
2013 - 191
2012 - 151
2011 - 98
Paʻi kōkua
2015 - 33
2014 - 49
2013 - 45
2012 - 35
2011 - 10
ʻO Ross
2014 - 83
2013 - 107
2012 - N / A
2011 - N / A
ʻO Safeway
2014 - N / A
2013 - 29
2012 - 27
2011 - N / A
ʻO Clubʻo Sam
2015 - 41
2014 - 8
2013 - 5
2012 - 1
2011 - 4
Hoʻopakele-a-Lot
2014 - 29
2013 - 5
2012 - 35
2011 - N / A
Sears
2015 - N / A
2014 - 119
2013 - 53
2012 - 75
2011 - 24
ShopRite
2015 - 22
2014 - 33
2013 - 13
2012 - 10
2011 - N / A
Sonic Drive-In
2015 - 13
2014 - 5
2013 - 7
2012 - 10
2011 - N / A
Kū'ē
2015 - 245
2014 - N / A
2013 - N / A
2012 - 129
2011 - N / A
ʻO Staples
2014 - 83
2013 - 36
2012 - 45
2011 - 27
Paʻi
2015 - 33
2014 - 8
2013 - 20
2012 - 3
2011 - N / A
Kuena a kūʻai
2015 - 41
2014 - 40
2013 - 64
2012 - N / A
2011 - N / A
Ke alahana
2015 - 13
2014 - 15
2013 - 13
2012 - 3
2011 - N / A
T-Mobile
2015 - 151
2014 - N / A
2013 - 203
2012 - 171x
2011 - 114
Kāne Bell
2015 - 22
2014 - 33
2013 - 72
2012 - 23
2011 - N / A
Kūlana
2014 - 77
2013 - 36
2012 - 14
2011 - 9
TJ Maxx
2014 - 70
2013 - 107
2012 - N / A
2011 - N / A
Toyota
2014 - N / A
2013 - 78
2012 - 75
2011 - N / A
Hana 'R Us
2015 - N / A
2014 - 109
2013 - 64
2012 - 52
2011 - 45
2015 - 4
2014 - 2
2013 - 2
2012 - N / A
2011 - N / A
ʻOiaʻiʻo pono
2014 - 40
2013 - 64
2012 - N / A
2011 - N / A
Verizon Wireless
2015 - 187
2014 - N / A
2013 - 222
2012 - 124
2011 - N / A
ʻO Virgin Mobile
2015 - 128
2014 - N / A
2013 - 160
2012 - N / A
2011 - N / A
Wal-Mart
2015 - N / A
2014 - 102
2013 - 100
2012 - 57
2011 - 13
ʻO Walgreens
2015 - 8
2014 - 40
2013 - 20
2012 - 14
2011 - 7
ʻO Wendy
2015 - 33
2014 - 22
2013 - 53
2012 - 23
2011 - N / A
Wegmans
2015 - 41
ʻO kaʻai piha
2015 - 22
2014 - 49
2013 - 36
2012 - 18
2011 - N / A
Winn-Dixie
2014 - 40
2013 - 29
2012 - 3
2011 - N / A